View comments from our customers.

Dan & Denise
Many of the other reviews capture my experience as well. Dave and his team are, simply put, excellent. I'm sure many of you reading this have your own version of the bad contractor story, but this team is one of those rare finds. They perform high quality work in partnership with you. This team does not take shortcuts and the end result reflects it. All of the work is done on schedule and on budget. No surprise costs halfway through the project. I would hire this team again in a second for any additional work I need. Thank you to the entire team involved in our project.
Marilyn and George
Dave and his crew of Charlie, Jeff and Ed did an outstanding job on our basement. The craftsmanship was superb. From the design to the final inspection everything was first class. We especially appreciate them incorporating an antique barn door into our design. Great company, great people!
Don and Christina
We hired Dave and his team to help finish our basement. We were very impressed with everyone’s professionalism and quality of work. They stuck to the timeframe that was laid out and were very respectful of our home throughout the process. We would not hesitate to hire Basement Builders of NY again for future projects and highly recommend them to others looking to have the same work done.
Rayana nd Zahi
After interviewing 4 other companies, it was obvious that the Basement Builders of NY were our favorite. We had a tricky basement with columns that were not spread evenly. What we wanted was going to be hard to implement without messing with the foundation. Dave pulled a magical solution and voila! we had a detailed basement design. It was obvious that the team have been in business for a while and had solutions to many complex problems. The team that executed the job was top notch. They all paid attention to details, never minded our last minute changes and all became like part of the family. Dave always took our needs very seriously. You could tell he cared when he would call you at 10 pm suggesting a solution or a better idea. The design, implementation, and material used (electric, carpentry, finishing) were second to none. The knowledge in audiovisuals also was a plus as we did not have to hire a new contractor to design and build the theater room. This saved us a significant sum of money. In Summary, we could not be any happier. We would hire them again and again. Thank you Dave, Jeff, Charlie(x2), and Ed.
Kim & Pete
We hired Dave to finish our complete wreck of a basement and he did an amazing job! Everything from proposal to materials selection to ongoing work was done professionally, far exceeding my expectations. Dave responded to my requests for eco-friendly materials, including top-of-the-line wool carpet, with a friendly and personable attitude, and really made the lengthy process more tolerable. His entire crew of contractors were clean, professional and friendly. Honestly, I never thought the basement project would ever get done, but once the final inspection was complete, I realized it was completely worth it. I smile every time I go downstairs! Dave accommodated our low-ceiling areas as well as gave us a full bathroom, laundry room, bedroom with egress window and an entertainment space...adding nearly 1000 sq feet of living space that doesn't feel like a basement. Would we recommend Dave and Basement Builders of NY? Yes. A thousand times, yes.
Dan and Jen
The final inspection isn't until tomorrow, but I wanted to say that we are thrilled with the results. We asked for a cozy basement in time for Thanksgiving and you delivered a beatiful basement exactly as specified for exactly the price quoted in the estimated time frame. Two weeks before Thanksgiving.
When you came in for an estimate, you were by far the most well prepared and the best listener. While our basement project was not a particularly complicated layout you were very thoughtful about the details. Little things like the placement of heaters and vents, how to place the dehumidifier on the unfinished side behind a vent, where we might place television hookups in case we add a TV later. You suggested, and did move a bit of ductwork to increase the ceiling height in the main part of the basement.
The work itself was of high quality and we appreciated your attention to quality control. Any small imperfections were quickly remedied or touched up without our asking. You left the manual to the thermostat and new municipal water pressure powered sump. You even left a little key/pin for unlocking the door on top of the moulding. You answered all of our questions during the process promptly and we only needed to ask things once. Everyone that worked on the project was very professional, took care entering and leaving the house and did a nice job.
I don't know how long you've been using the app/website, but it was great. The calendar meant we knew what was happening when and how long it would take. Selecting a paint color and carpet was easy. With the app I didn't feel like I had to check in all the time. I pretty much knew what was going on. You even uploaded some before pictures and reference pictures of wire placement and such before the sheetrock went up. Thank you for giving us the basement we wanted without the hassles we didn't.
Karen Gibson
From start to finish my basement project exceeded expectations. When the sump flooded after a lightening strike in Webster, you and Dick Roberts assured me you would take care of the soggy carpet and odor and bring the basement back to livable space for my grandchildren to play. That was done immediately, and Dick's loaner carpet enabled the kids to still go in the back basement to play ping pong. Care was taken to leave the carpet on the steps until replacement. Things I would not have thought about, you both knew what my immediate and longer term needs were. You did the work in increments -- each time well planned with good communication during the remodel of sump area, outside work, patching ceiling, painting (Charlie was quick, thorough, professional, helpful in laying out my shop vac filter so I could see it needed replacing, expert eye for painting), patching the walls, carpeting (Dick and his help delivers excellent workmanship), and recommending ideas and then listening and catching the gist easily and offering suggestions in a friendly and unhurried way, yet staying on task. You have a way of organization and thinking that is steady and consistently "safe" for the homeowner to know that their project is in capable hands. Your estimates were clear and fair. I would have you back for any future projects with no reservations. Thank you!
Dave Panzera and his team at Basement Builders of NY fixed up my basement and I believe the value they provided is unmatched here in western New York. Our house is 30 years old and was waterproofed and finished long before we bought it - and not very well. We had some minor water problems, and to get them under control I needed to rip out a few sections of drywall and insulation myself. Other contractors wanted to put a “band aid” fix in place. Dave helped me assess the situation and made some simple, down-to-earth recommendations based on what would be the right thing to do, I never felt like he was trying to “sell” me on anything. He explained in great detail what materials would be used, how the work would be done, and he answered all my questions. And, he worked out a plan for me in a budget that we could afford. Dave and his team handled everything the job needed - waterproofing, insulation, framing, electric, carpet, etc. Since the job was completed, our basement has been just a few degrees cooler than the upstairs, and the humidity has stayed right around 45% without having to use a dehumidifier. If you’re going to have work done on your basement, definitely consider Basement Builders of NY.
I wanted to thank you and your team for far exceeding our expectations on our basement remodel. From start to finish Dave and his team were extremely professional, friendly, helpful when needing assistance, prompt and above all provided outstanding work. The communication was also second to none on what we should be expecting and when we should be expecting it. There is a saying we have all heard before "you get what you pay for" and I strongly believe this. Dave was very fair in his pricing but now that the project is done, we are so happy we spent the money to do it right! The carpets, flooring, heating, lights, AV equipment and everything in between; Dave gave excellent recommendations without being pushy. I am proud to say, as much as we love being upstairs in our beautiful home, the basement is our new favorite. Friends, family and neighbors are in awe at the quality of work that Dave did and it goes without hesitation that I highly recommend looking into Basement Builders of NY if you are thinking of doing a basement remodel or any other home remodel.
Theresa and Harvey
We wanted to send you a brief note to thank you for the great job you did finishing our basement. The basement has quickly become the most occupied space in our house and is truly an extension of our home.
From start to finish, we had a great experience with you and your team. We appreciated the counsel you gave in the design process, your commitment to quality craftsmanship and the fact that you finished the job within the budget. There were NO surprises in the end!
This was the second time we finished a basement and our experience working with Basement Builders of New York was a great one from start to finish.
Thanks again for improving our home.
Shawn and Nicole
Dave and his team just finished off our basement and we couldn't be happier with how everything turned out! With 2 young kids and a dog, we were a little nervous (at first) with how the construction process would go, but Basement Builders was very understanding and considerate with our family. With such an important investment in our house, we really took our time researching to find the best company for the job. As soon as we met Dave, the search was over. From the very first meeting, Dave took the time to understand what we really wanted and helped make our dream become a reality. Dave and his crew take a lot of pride in their work and the results speak for themselves. We want to thank you Dave for your incredible attention to detail and all the additional custom accents you personally recommended. Anyone who has visited us since the basement has been completed tell us it's the most amazing basement they have ever seen! Since completion, our family has been able to enjoy the basement every day. Thanks again for everything Basement Builders!
Andrew and Carolyn Rudmann
Basement Builders finished our full basement 8 years ago and it is still the best room in our house! Carolyn and I exercise in the basement most days of the week. Our two teenagers enjoy the basement as a comfortable place to watch their favorite TV shows, play video games, and hang out with friends. We've all had memorable parties in the basement--office parties, birthday parties, Halloween parties, and others. The bar area is an inviting place to congregate--as we had hoped. The adjacent open floor space is great for dancing and socializing (and running around for our toddler guests). Dave and his crew did a great job working out the floor plan with me and making it all come together so beautifully and functionally. Can't say enough good things about the result--from the stone work on a back wall, to the custom oak and marble top bar, the built-in shelving, the sleek lines of the soffits hiding overhead duct work, the recessed and wall sconce lighting w/ dimmer switches allowing us to adapt different parts of the room to any mood. Dave worked with us to modify plans a few times along the way; he was very responsive to our requests. We remain very pleased to have been a Basement Builder customer. We're happy now to invite Dave back to work on some new projects for us, including a new deck.
Mark and Annmarie Strzyzynski
We chose Dave to remodel our basement because upon our first contact with him, he came extremely organized including information on all of the products he uses. He was extremely thorough with his description of what would be done both at our consultation and with the written estimate. He and his staff were very professional. Everything was completed on target just as he said. He responds quickly when contacted and was great about letting us know when workers would be here. We know that for future work that we will be using Dave's team again because our basement looks fantastic.
Rick and Suzanne Clark
We’ve been wanting to remodel our basement for years….and this year we decided to actually do it. After receiving 4 quotes from different contractors…we decided to go with Basement Builders of NY. Dave was very thorough in his plans and always prompt in his responses to us. His team of contractors were all very skilled individuals and did an outstanding job. Dave kept us up to date on any extras that we added as we went through the renovation and overall we stayed within 4% of the original budget and the project was completed on time and to our specifications. The end result is a wonderful basement that can be used for many years of fun and enjoyment. Thank you Dave!!
Amy and Regy Root
Dave Panzera was such a wonderful partner to work with on our basement remodel. We sat down with Dave and other potential contractors originally about one year ago. When it was finally time to put our dreams into motion, we called Dave back to perform the project for us. Again, Dave showed that he is a great listener, responsive and detailed. Throughout the project, Dave provided regular updates. The best part was Dave's follow through on timely delivery and prices quoted. Thank you Dave and team for a job well done. We are overjoyed with the final results of our finished space.
Kris and Julie Hall
Dave and his team completed a basement remodel project for us and transformed our basement into an inviting place for our whole family to enjoy. We have had a number of individuals do work for us over the years, and Dave is by far the most outstanding we have had the privilege of working with. His attention to detail is incredible and his work shows that. As a stay at home mom with four young children, I was concerned about having workers in the house, in terms of privacy, security, and how it might disrupt our routine. However, I can honestly say that it was an absolute pleasure – so much so that we have already had Dave back to talk about future projects. His crew is polite, professional, and went out of their way not to disturb us (even entering and exiting through our basement egress window rather than on the main level). We had no concerns whatsoever. We would highly recommend Basement Builders!
Jim Growney
As you know I live in my grandparents house. We have been dealing with moisture problems in the basement for 30 years and water problems since putting on an addition in 1998. FINALLY this issue has been resolved, and for 1/5 the cost of what Everdry quoted me a few years back. Thank you for your thoughtful and thorough approach to a major headache!
Brian Kerri Olney
Dave and his team recently completed an office space in our house. The project was on time and on budget. Throughout the entire process Dave was professional and provided us with ideas on how to best use the space. Dave's attention to detail and craftsmanship is evident in the finished product. Dave delivered exceptional results, and made it easy for us! The entire team is respectful and hard working. Thanks Dave!
Gregg and Katrina Nicandri
Dave, Thank you for the excellent job you did on our basement. It is even better than we could have dreamed. You attention to detail and guidance throughout the process was very appreciated. I know we asked for a lot of "extras" and you went out of your way to accomodate. We always felt very comfortable with you and your workers in our home. I would highly recommend your team to anyone looking to have their basement re-modeled.
Gerry Pat Bader
Dave and his crew did a remarkable job building our new addition, which is a new master bathroom/laundry room extending off our existing master bedroom. This involved excavating to build a 4' crawl space, masonry work, carpentry work, roofing, siding, plumbing, electrical work, dry wall and insulation, etc. All of Dave's contractors are very professional, experienced and courteous. Our special thank you to Bob who does the carpentry and electrical work. As with any project, unforeseen issues pop up, and Dave was always there to work out these issues. Dave was very instrumental in helping us plan out our new addition. Dave also took care of all the building permits/drawings and made sure we are in compliance with everything with the town building department. We will definitely recommend Dave and his contractors.
Dan and Colleen Raymond
Our basement is now the best floor of the house! Dave's work and dedication to the customer far exceeded the high expectations I already had based on rave reviews I heard about him before starting the job. The attention to detail, schedule and workmanship cannot be beat. He even did the ground work and went out and purchased (and installed) our audio visual equipment himself! Dave's team was equally as courteous, respectful and hard working. I would HIGHLY recommend their services!
Erik and Lori Gysel
Dave and his awesome staff made my husband's dream of a "man cave" come true! We have worked with a lot of contractors in the past and none have been as easy to work with. If you are looking for honesty, reliability, and an amazing finished product, then look no further! You came to the right place! Thank you Dave and thank you to everyone who worked on our project, we couldn't be happier!
Erika and Edwin
Hi, we had our basement done in October of 2008 and still couldn't be happier with the comfort of our basement. We had gotten several estimates for our basement and although Dave's prices were a bit higher, we noticed a significant difference in the products that he used and the thought that was put into building the most comfortable space. It was well worth it. Things like little heaters built into the wall have made a huge difference--we turn them on every time we go downstairs. Kirk, the carpenter, did a fantastic job on our window frame/box. He happily added a little detail that I wouldn't have thought of. Dave and his team really do a great job--I would definitely recommend them to any of my friends or use them myself for other projects. Thank you!!
Deave and Dee Flaitz
We were very pleased with the work completed at our house. We have a great playroom for the kids and a playroom for the adults. The products that Dave uses are A+. The crew working at my house was always respectful of my family, home and time. Work was completed on time in the manner that we expected. We are so pleased with our new basement and recommend Dave to our friends. Thank you.
Brett and Robin Scheuer
We had our basement finished by Dave and his crew in December, and it has been wonderful. We now have a beautiful, comfortable playroom for our children and we have the rest of our house back for the grownups! There was attention to detail that impressed us tremendously. The crew was wonderful and extremely courteous and professional. Between Dave and Kirk, we felt very comfortable with the entire process. We were concerned that with kids and dogs running around the house, it would be a difficult process, but it ended up being a pleasure. And the results are fantastic. We have a great room for our kids, and for all the kids when family comes over. They have a place to play where we know they are safe and having fun, and the rest of the house is peaceful for the adults. We could not be more pleased.
Chris and Kathy Helton
Dave and his team did an excellent job finishing our basement and creating an additional pantry in our kitchen. We were impressed by Dave's attention to detail from our first initial meeting. He gave us great ideas and suggestions throughout the project. His team did a fantastic job and the craftsmanship is truly exceptional. I've already recommended him to neighbors and friends and am looking forward to working with him and his team on our next remodel project. Thank you very much Dave!
Amy and Steve Miller
Dave and his crew did an exceptional job on our basement. The entire family (us, the kids, the dog) use the basement as an all-purpose living area. Throughout the course of the job, Dave listened to our ideas and concerns and always had great suggestions and anticipated things we never would have thought of. A job well done and we would highly recommend Basement Builders of NY.
Judy Harrigan
Dave and his crew have not only remodeled my basement, but have also added a three season room to the back of my house. All work was done as promised - well done and on time! I love being able to house my children and grandchildren in the two new bedrooms and extra bath when they come from out of town to visit! Thanks for your good work!
Frederick Kirk
Hi, I'm the carpenter/finisher working with Dave. I have to say with all my years of experience, Dave is one of the most up beat well detailed professional contractors I've ever had the pleasure to work with. He is very good at everything he does and keeps up well informed and well advised of everything taking place in our projects. He is a true asset to his customers and us as his specialists. Thank you Dave for letting us take pride in our work. It really shows with the feedback the customers express to us and the thanks we get. It's nice to know we are working with a good team and a leader that really cares about what we do. Sincerely, Kirk Frederick - Master carpenter and custom finisher.
Josephine and Richard Marek
Hi Dave, We want to thank you and your staff for providing us with a very nice,relaxing basement area. What a transition! You impressed us with your precise, detail-oriented observations, and your thorough, honest approach to the initial basement evaluation. This attitude continued throughout the project. We could easily contact you via e-mail or phone, with any questions or concerns. You made a point of coming to Phelps several times throughout the renovation. Thank you very much. The carpenter Kirk did a wonderful job on establishing the areas and completing the finishing details. All the other workers were diligent and interested in completing their tasks. They were considerate and friendly. Our thanks to all the supportive staff also.

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